Security & Infrastructure Support

Since 1990, we’ve built upon partnerships with industry leading technology companies to create a flexible and customisable aftercare service tailored to your specific needs. Across all sectors, our dedicated support team provides you with a trusted 24/7 single point of contact for manufacturers and third party maintenance firms - helping you succeed and your business grow.

Enline’s support team has a range of manufacturer and industry qualifications and is backed by our professional services consultants. This ensures we deliver a highly professional, considered service that looks beyond any manufacturer-based concerns.

Our security & infrastructure support service includes:

• Manufacturer based software support.
• Contracted support days.
• Full telephone support.
• Scheduled advisory services.
• "Extended organisation" support - let us take on the cost of employing specialised engineers.
• Envision 365 managed service - remote monitoring of your infrastructure and applications.
• Multi vendor support services.
• Customer support portal.

As we’re all technology people - with a good understanding of the environments our customers operate in – we’re well placed to provide a highly personalised and proactive service, so you can focus on running your infrastructure.

Because our support and professional services teams work closely together, Enline can deliver a completely coherent project implementation and aftercare support service - reducing the amount of information you transfer to support partners. Our ‘joined-up’ approach also ensures our support staff have direct access to the team who installed your system, which helps reduce the time taken on incident resolution.