Support Options

If you are looking for more personalised support for your HP based infrastructure, our unique approach to support can cover all components of your infrastructure and can be tailored to your individual needs, extending to the management of your entire infrastructure if need be via our Envision³⁶⁵ service.

As a HP Preferred Partner, we can combine your existing HP hardware and software support agreements into a single, easy to manage service solution.

Whether you need support on a specific area, such as security, the whole infrastructure, or just someone to call upon for projects that cannot be easily resourced, our Extended Support offering will be right for you.

Combining the skills of our Support Department with those of our consultants, we become a part of your team, with the same pride and professionalism you expect of yourself.

Our Extended Support service is centred on the technologies and consultancy services we deliver, and backed by service level agreements and a comprehensive, easy to understand contract that ensures that all those involved know their responsibilities, tasks and timescales.

As our service is so flexible, we prefer to speak with you directly about it. This way we can understand your requirements, your business drivers and your issues. We can then agree with you a service that best suits your organisation, now and as it develops.

Services & Infrastructure provide a complete service to customers and an ongoing aspect to our growing relationship with organisations is that we ensure support services we deliver are tailored to your needs, so they can grow as you grow. Our developed partnerships with industry leading technology companies allow us to provide this flexible and tailored support. Our Support Department provides a 24x7 service for organisations across the Public and corporate sectors.

Our support staff have a range of manufacturer and industry qualifications and are supported by our consultants to ensure we deliver a highly professional, considered service to you that looks beyond the manufacturer based issues. In doing so, we position ourselves as your 'trusted advisor', helping you to succeed and your business grow.

Using ITIL compliant processes and under the framework of ISO 9001 certification, the service we provide is as flexible as you require:

• Manufacturer based software support.
• Contracted service days or telephone support.
• Scheduled advisory services.
• 'Extended organisation' support - let us take on the cost of employing specialised engineers.
• Envision³⁶⁵ managed service - remote management and support of your infrastructure and applications.
• For HP products and software, as a HP Preferred Partner we offer a full support service, backed by the manufacturer.
• ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world.

ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualification scheme, accredited training organisations, and implementation and assessment tools. The best-practice processes promoted in ITIL both support and are supported by the British Standards Institution's Standard for IT Service Management (BS15000).

Enline plc has adopted the worldwide industry standard for support ITIL. Our qualified ITIL consultants follow the ITIL structured framework for managing the quality and quantity of our customer support process.

Enline's service is delivered with our valued SupportWeb customer portal, which allows you to raise, track and query support calls at any time.

To discuss your requirements with a consultant either call 0844 800 1985 between office hours which are 8am - 6pm, alternatively click here.