"We are able to call on their technical engineers and parts holdings whenever we need to, any time and any day of the year. We know that we will be supported whenever necessary and this in turn means we can continue to support our own end-users. "
- International Engineering Company

Support Overview

At Enline plc we have built upon our partnerships with industry leading technology companies to create a flexible and customisable support tailored to your specific needs. Our Support Department provides a 24x7 service for organisations across all sectors.

Our support team has a range of manufacturer and industry qualifications and is supported by our consultants to ensure we deliver a highly professional, considered service to you that looks beyond the manufacturer based issues. In doing so, we position ourselves as your 'trusted advisor', helping you succeed and your business grow.

Using ITIL compliant processes and under the framework of ISO 9001 certification, the service we provide is as flexible as you require:

  • Manufacturer based software support.
  • Contracted service days or telephone support.
  • Scheduled advisory services.
  • "Extended organisation" support - let us take on the cost of employing specialised engineers.
  • Envision365 managed service - remote management and support of your infrastructure and applications.
  • For HP products and software we offer a full support service, backed by the manufacturer.

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world. ITIL provides a cohesive set of best practice tools, drawn from the public and private sectors internationally. It is supported by a comprehensive qualification scheme, accredited training organisations, and implementation and assessment tools. The best-practice processes promoted in ITIL both support and are supported by the British Standards Institution’s Standard for IT Service Management (BS15000).

Enline plc has adopted this worldwide industry standard for support. Our qualified ITIL consultants follow the ITIL structured framework for managing the quality and quantity of our customer support process.

Enline's service is delivered with our valued SupportWeb customer portal, which allows you to raise, track and query support calls at any time.

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