Sep 14, 2012
aurionPro SENA delivers high security and low costs with managed support services for
Oracle Identity Management.
aurionPro SENA is an expert-level consulting and software solutions firm and a Gold-level member in the Oracle PartnerNetwork. A long-term Oracle partner, aurionPro SENA has successfully driven hundreds of Oracle Identity Management projects over the past 13 years. Due to the firm’s high level of identity management (IDM) expertise and success implementing the Oracle Identity Management product suite, auri- onPro SENA became the first U.S.-based consulting firm to achieve Oracle PartnerNetwork Specialized status in Identity Administration and Analytics, and is honored to have been selected for Oracle North America Titan Awards two out of the last three years.
Now a division of aurionPro Solutions, aurionPro SENA has been able to extend its IDM offerings with the addition of hosted and managed Oracle Identity Management solutions, as well as to expand the breadth of its services, which now also include Oracle WebCenter and Oracle Applications consulting and solution offer- ings. Robert Levine, president and chief executive officer of aurion- Pro SENA, discusses the benefits of hosted identity management and managed services, and the convenience of mobile IDM.
WHAT ARE THE PAIN POINTS FOR MIDSIZE COMPANIES AROUND IDENTITY MANAGEMENT?
Midsize companies usually find that as they continue to scale their businesses, their initial set of IT solutions become less effective and increasingly difficult to manage. More-sophisticated enterprise systems that cover finance, human resources, and other critical functions are often implemented so that the business owners can gain operational efficiencies while obtaining strategic insights from their corporate data through business intelligence and analytics solutions. At the same time, these growing companies often have to consider implementing regulatory and compliance controls in a much more structured and comprehensive manner. This combination of increased IT system complexity and emerging regulatory and compliance challenges, all while the number of employees is growing rapidly, makes information security a critically important aspect of any midsize company’s IT landscape.
HOW DOES AURIONPRO SENA DELIVER VALUE TO ORACLE IDENTITY MANAGEMENT CUSTOMERS WITH ITS MANAGED SERVICES OFFERING?
Since 2001, aurionPro SENA and Oracle have had a deep relation- ship at the sales, product management, and engineering levels around the Oracle Identity Management suite of products. It’s a relationship that’s built on delivering value to clients. aurionPro SENA’s managed support services are offered to Oracle Identity Management customers who want to build their information security solution in-house, but who also desire to offload the costly and com- plex support and management of it to an expert-level organization. Our managed services offerings provide up to 24/7 system monitor- ing and a world-class service desk, which enable our customers to focus their resources on core efforts rather than on managing complicated infrastructure. Our managed support services include
24/7 system health and availability monitoring, sophisticated yet straightforward ticket-based support processes, and committed response times based on predefined service level agreements (SLAs), as well as comprehensive communication and performance review processes.
WHAT ARE THE BENEFITS OF A HOSTED IDENTITY MANAGEMENT SOLUTION?
aurionPro SENA’s Hosted IDM Solution is a preconfigured identity management offering built on top of Oracle’s enterprise-class IDM software suite, Oracle Identity Management 11g, and hosted in a secured and scalable cloud-based environment. The typical IDM use cases have all been developed and are ready to be implemented based on our clients’ requirements, with a solution that can be implemented in a fraction of the time of a traditional IDM system. This solution drastically reduces the costs of development, support, and maintenance. Along with improved time to market and an advantageous cost model in which our clients only pay for what they use, typical benefits include reduced operational overhead, because we maintain exclusive and fault-tolerant environments that are moni- tored 24/7 with SLA-based guaranteed uptime for each customer, as well as ensured reliability and compliance through a secure, scal- able, and auditable solution.
WHAT CAPABILITIES CAN COMPANIES GAIN WITH A MOBILE IDENTITY MANAGEMENT OFFERING?
aurionPro SENA’s mobile IDM application, built on top of Oracle Identity Management, is targeted at information security profession- als who manage individual users’ system, application, and data-level security permissions. This innovative mobile app provides quick access to frequently used identity management services, including viewing an individual’s access rights, basic workflow tasks such as creating requests for roles and entitlements, viewing request status, and approving requests.
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