May 13, 2009
In total over 200 sites each using a Hewlett-Packard 1000-A Series system were being maintained beyond HP’s end of support date. In addition to this, each 1000 Series contained a proprietary HP disk subsystem consisting of a controller, an MFM type disk drive and a unique HP floppy drive.
The service provider was looking for a partner to supply the spare parts that would enable those systems to be supported.
After discussing the existing procedures in place at that time and the failure rates experienced, it became apparent that the procedures needed significant improvement as 50% of all disk subsystems were failing in the first 6 months.
Enline were confident that as a quality supplier of HP 1000 Series hardware for over 10 years, they had the technical expertise to not only help the service provider, but also to significantly reduce the amount of failures they were having.
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