Transformational Government

In November 2005 Transformational Government set out the Government's vision for a long-term transformation of public services to provide efficient, effective services that citizens want. The scale of the change, as set out in the strategy, will be in three phases of work spanning to 2011 and beyond.

The Government's strategy was directed to provide overall technology leadership in three key areas:

1. The transformation of public services for the benefit of citizens, businesses, taxpayers and front-line staff.
2. The efficiency of the corporate services and infrastructure of government organisations, thus freeing resources for the front-line.
3. The steps necessary to achieve the effective delivery of technology for government.

Modern governments see technology as a strategic asset and not just a tactical tool. Technology alone does not transform government, but government cannot transform to meet modern citizens' expectations without it. This strategy's vision is about better using technology to deliver public services and policy outcomes that have an impact on citizens' daily lives through for example greater choice and personalisation and delivering better public services.

It is thought that overall this technology-enabled transformation will help ensure that citizens and businesses have choice and personalisation in their interactions with government.

The Government's vision is also about making government transformational through the use of technology - creating and retaining the capacity and capability to innovate and use technology effectively as technology itself develops. It is felt that this is the only way in which public services can keep up with a continually changing, globalised society.

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